Effective Date: March 2026
Thank you for purchasing the eMusicTeacher device. All products sold on this website are non-returnable and non-refundable once delivered. We maintain strict quality checks before dispatch, and by placing an order, you agree to the terms below.
Important: Once the product is delivered, the sale is considered final. Please read this policy carefully before placing your order.
1. No Returns / No Refunds
We do not accept returns or provide refunds for any reason, including:
- Change of mind
- Incorrect purchase
- Incompatibility with user devices or instruments
- Lack of usage
Once the product is delivered, the sale is considered final.
2. Limited Replacement Policy (Defective / Damaged Only)
We only provide replacement (not refund) under the following strict conditions:
- The product is physically damaged during delivery, OR
- The product has a manufacturing defect that prevents basic functionality
To be eligible for a replacement claim:
- You must report the issue within 24 hours of delivery
- You must provide a clear unboxing video (starting before opening the package) along with photos/videos
- The product must be unused, uninstalled, and in original packaging with all accessories
Note: Failure to provide an unboxing video will result in automatic rejection of the claim.
3. Verification & Approval
- All claims are subject to inspection and verification
- We reserve the sole right to approve or reject any request
- If approved, we will provide a replacement unit only
- No monetary refunds will be issued under any circumstances
4. Non-Eligible Cases
The following are not covered under replacement or warranty:
- Improper installation or setup
- Compatibility issues with user devices or instruments
- Damage due to misuse, mishandling, liquid exposure, or modification
- Normal wear and tear
- Cosmetic damages that do not affect functionality
5. 1-Year Limited Warranty
The product is covered by a 1-year limited warranty from the date of delivery. This warranty covers manufacturing defects only. During the warranty period, we will repair or replace defective components/products at our discretion. Warranty service does not include refunds.
Warranty Conditions:
- Valid proof of purchase is required
- The product must not be opened, altered, or repaired by unauthorized persons
- Customer may be required to ship the product to our service location for inspection
6. Shipping Responsibility
- For approved warranty or replacement cases, customers may need to ship the product to our service location
- Return shipping costs may be borne by the customer unless stated otherwise
- Replacement shipping (after approval) will be handled by us
7. Support
We provide technical support to help with installation and usage. Many issues can be resolved without replacement through guided support.
By purchasing from this website, you acknowledge that you have read, understood, and agreed to this policy.
8. LED Strip Handling & Warranty Limitation
The LED strip included with the eMusicTeacher device is a sensitive electronic component and must be handled with care during installation and use.
The following actions are considered improper handling and will void warranty coverage for the LED strip:
- Excessive bending, twisting, or folding of the strip
- Applying force while installing or removing the strip
- Incorrect mounting or use of non-recommended adhesives
- Damage caused during self-installation
- Exposure to water, moisture, heat, or physical stress
- Cutting, modifying, or altering the LED strip in any way
Any damage resulting from the above conditions will not be considered a manufacturing defect and will not be eligible for replacement or warranty service.
We strongly recommend following the provided installation instructions or contacting our support team for guidance before installation.
⚠ Important: LED strip is delicate — improper handling during installation is the most common cause of damage and is not covered under warranty.